* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Segoe UI', Arial, sans-serif;
    background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
    min-height: 100vh;
    padding: 40px 20px;
}

.container {
    max-width: 900px;
    margin: 0 auto;
    background: white;
    border-radius: 20px;
    box-shadow: 0 20px 60px rgba(0,0,0,0.2);
    overflow: hidden;
    padding: 30px;
}

h1 {
    color: #1a3a5c;
    text-align: center;
    margin-bottom: 10px;
}

.subtitle {
    text-align: center;
    color: #666;
    margin-bottom: 30px;
    padding-bottom: 20px;
    border-bottom: 1px solid #eee;
}

/* Tabs */
.tabs {
    display: flex;
    gap: 10px;
    margin-bottom: 30px;
    border-bottom: 2px solid #eee;
    padding-bottom: 10px;
}

.tab-btn {
    background: none;
    border: none;
    padding: 10px 20px;
    font-size: 16px;
    cursor: pointer;
    border-radius: 8px;
    transition: all 0.3s;
}

.tab-btn:hover {
    background: #f0f0f0;
}

.tab-btn.active {
    background: #1a3a5c;
    color: white;
}

.tab-content {
    display: none;
}

.tab-content.active {
    display: block;
}

/* Forms */
.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: #333;
}

.form-group input,
.form-group textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid #ddd;
    border-radius: 8px;
    font-size: 14px;
}

.form-group textarea {
    resize: vertical;
}

.form-row {
    display: flex;
    gap: 20px;
}

.form-row .form-group {
    flex: 1;
}

/* Buttons */
.btn-primary, .btn-secondary {
    padding: 12px 30px;
    border: none;
    border-radius: 8px;
    font-size: 16px;
    cursor: pointer;
    transition: all 0.3s;
}

.btn-primary {
    background: #1a3a5c;
    color: white;
}

.btn-primary:hover {
    background: #0e2a45;
}

.btn-secondary {
    background: #6c757d;
    color: white;
}

.btn-secondary:hover {
    background: #5a6268;
}

/* Decision Cards */
.decision-card {
    margin-top: 20px;
    padding: 20px;
    border-radius: 12px;
    background: #f8f9fa;
}

.decision-card.auto-approve {
    border-left: 5px solid #28a745;
    background: #e8f5e9;
}

.decision-card.auto-reject {
    border-left: 5px solid #dc3545;
    background: #ffebee;
}

.decision-card.need-human {
    border-left: 5px solid #ffc107;
    background: #fff3e0;
}

.decision-card h4 {
    margin-bottom: 10px;
    color: #333;
}

.decision-card p {
    margin-bottom: 8px;
    line-height: 1.5;
}

.ticket-id {
    font-family: monospace;
    background: #e9ecef;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 14px;
}

.stats-card {
    padding: 20px;
    background: #f8f9fa;
    border-radius: 12px;
}

.stats-card p {
    margin-bottom: 10px;
}

/* Loading */
.loading {
    text-align: center;
    padding: 20px;
    color: #666;
}

/* Responsive */
@media (max-width: 600px) {
    .container {
        padding: 20px;
    }
    
    .form-row {
        flex-direction: column;
        gap: 0;
    }
    
    .tabs {
        flex-wrap: wrap;
    }
}